What our Customers say...


I would like to give James and his crew a very high recommendation for their exceptional customer service. James was very attentive to making sure I was well informed and all of me needs were met. They were very professional and thorough in their work. SERVPRO should be very proud to have James Gao and his crew representing them.

My air ducts have never been cleaned. The dust was out of control and my daughter has allergies so it was a good idea to get this done. I cannot believe the improvement! Now when I dust my furniture looks clean a lot longer. My heat efficiency and feel of the heat has also definitely improved. I was shown photos of the amount of debris. The staff at SERVPRO was very knowledgeable and professional. They arrived on time and completed the work in a timely manner. I would recommend them.

We feel confident that we received expert, more-than-competent service and care from SERVPRO of East Ottawa/Erie County. We would recommend them highly to others.

We want to commend James Gao & his team for being very professional representatives of SERVPRO in Tiffin, OH. We can't say enough good things about James & his team. We would highly recommend them to anyone in our situation.

Very professional and polite. They've made my disaster almost a good thing :) I'm recommending the company to everyone.

Staff was EXTREMELY knowledgeable, friendly, professional and efficient. I would HIGHLY RECOMMEND. When we asked her if we could put her on our list of the top customers, she responded "Put at the TOP!"

I was extremely impressed and satisfied by James Gao and all the team members that worked on my project, also completed this in a timely manner.

Don't change a thing!! Excellent job, couldn't ask for better people!

The team was very courteous and professional in their work on removing things out of our garage. They answered all my questions, very professional!

We were impressed the entire time. Very happy with all the work and the employees while they were here.

SERVPRO did a great job. All the workers were very friendly and professional.

SERVPRO (James) went out of his way to accommodate all of my concerns. If I ever had the need again to need SERVPRO services I would hire them.

Everyone on the team was wonderful! We couldn't have asked for a better group to help us through this difficult time. Thank you!

My agent recommended SERVPRO in Tiffin, I decided to go with them after reading about them on their website, they even had pictures to look at. They were very fast and careful. They had the clean-up done and equipment running within hours of my call. They even recommended a bunch of trusted contractors for me to use. I would recommend everytime.

Thank you to everyone who was involved in this process. The whole crew has been extremely helpful and courteous. I can't thank you enough.

We are very pleased with the results. I particularly liked their calling to say when they would arrive. The crew was very prompt, knowledgeable, courteous, and skilled. Eric did an excellent job in our house, correcting our water leak.

I was very satisfied with this service. All the people I met through this company was very professional and polite. Answered my questions and gave me helpful information.